App FAQs

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How do I bring my SoulCollage® cards into the app?

Read Add-a-Card Tips for helpful instructions.

How many cards will the app support?

Many people ask how many cards the app can support. There is no absolute answer to this, as it depends upon the speed of your device, the amount of available memory on the device, and the complexity of the card images. Newer devices with plenty of memory should support hundreds of cards. Please send us your feedback about the number of cards in your deck, and be sure to upgrade to Version 1.3 if you have a lot of cards. Thanks!

Can I use this app on my iPad?

Yes. The latest version of the app is “universal”, meaning that it is optimized for use on both the iPhone and the iPad.

Can I use the app on multiple devices? If so, do I have to pay for the app for each device?

Yes, you can use the app on multiple devices. Per the policy of Apple, you may install the app on a number of additional devices without paying again, provided that these devices share the same Apple ID. So, if you have the app already installed on one of your devices, when you go to install it on the second device, it should allow you to install it without making an additional payment, so long as it is registered under the same Apple ID. Please contact Apple sales support if you have any issues with this.

How do i get my card data from one device to the other? Does it synch automatically?

It is not possible to synch automatically, but you can move your card data to another device by backing up on the first device and then restoring to the second. See App Backup and Restore for full instructions on this.

Why is the app so expensive?

App development is very expensive. It is true that there are many apps out there which are very complicated and which you can purchase for as little as 99 cents. However the marketplace for those apps is for millions customers, so it is a reasonable possibility for those developers to recoup their development cost and possibly make a profit. In contrast, there are only about 3000 SoulCollage® Facilitators, and only a modest percentage of those have so far purchased the app. Even after three years of successfully selling the app, we have yet to recover the initial development cost for creating it. This is OK, as our feedback indicates that the app has been a wonderful tool for those who use it in enhancing their SoulCollage® experience by making their cards more accessible, keeping track of past readings, and in demonstrating the process to others.

Why is there no Android version of the app?

App development is very expensive (see above), and we do not have the resources to create an Android version of the app at this time. Once we have recovered the development cost of the iOS version, we will be looking into creating an Android version. If you know anyone who is a skilled app developer and who might be interested in a joint venture to develop the Android version of the app, please let us know. If you are interested in an Android version, please send us your feedback.

Where can I obtain more information about the details of the app?

Please see the tiles at the bottom of this screen, which contain links to pages which contain many details about the app and how it operates.

Does the app work in both portrait and landscape orientation?

The app itself works only in portrait orientation, as all of the screens are laid out to optimize this orientation. However, both portrait and landscape cards will display correctly within the card window on the screen. Landscape cards will generally appear a bit smaller, as the card display window is slightly taller than it is wide.

Be in touch

Have an idea for us?
Email us with any ideas you have to make this SoulCollage® app even better.

Having a problem?
Please email us with your questions and concerns! We want to do anything we can to improve our app and make it easier for you to do your personal SoulCollage® practice using it. Your feedback is important! Contact us.

Resources

App Restart

Occasionally, the app may freeze or go into a loop, particularly when preparing backup files. If this should happen, there is a way to restart the app. You do not need to delete the app and…

More App Restart

App Version 1.3

Version 1.3 of the app has been released! See below for a list of upgrades and improvements. Thank you to everyone who sent in their feedback and suggestions about how we might improve the app! You…

More App Version 1.3

Add-a-Card Tips

The recommended method for adding your cards to the app is to use the Import from Gallery option. This option works better than the Photograph a Card option, as it will properly size your card within…

More Add-a-Card Tips

App Tips and Hints

App Tips and Hints Depending upon the device and release of iOS you are using, there are some quirks in the operation of the app. Please see the Version 1.3 page near the bottom for a…

More App Tips and Hints

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