App FAQs

Read Add-a-Card Tips for helpful instructions.

Many people ask how many cards the App can support. There is no absolute answer to this, as it depends upon the speed of your device, the amount of available memory on the device, and the complexity of the card images. Newer devices with plenty of memory should support hundreds of cards. Please email your feedback about the number of cards in your deck, and be sure to upgrade to Version 1.3 if you have a lot of cards. Thanks!

Yes. The latest version of the App is “universal”, meaning that it is optimized for use on both the iPhone and the iPad.

Yes, you can use the App on multiple devices. Per the policy of Apple, you may install the App on a number of additional devices without paying again, provided that these devices share the same Apple ID. So, if you have the App already installed on one of your devices, when you go to install it on the second device, it should allow you to install it without making an additional payment, so long as it is registered under the same Apple ID. Please contact Apple sales support if you have any issues with this. Read Using the App on Multiple Devices for helpful instructions.

It is not possible to sync automatically between multiple devices, but you can move your card data to another device by backing up on the first device and then restoring to the second. See App Backup and Restore for full instructions on this topic.

If you are upgrading to a new phone or other device to replace your old one, you can transfer the App data directly to the new device with the Apple Quick Start Method. Instructions on using the Quick Start Method can be found in the How to Transfer Files section at the end of the Backup & Restore post.

App development is very expensive. It is true that there are many apps out there which are very complicated and which you can purchase for as little as 99 cents. However the marketplace for those apps is for millions customers, so it is a reasonable possibility for those developers to recoup their development cost and possibly make a profit. In contrast, there are only about 3000 SoulCollage® Facilitators, and only a modest percentage of those have so far purchased the app. Even after three years of successfully selling the App, we have yet to recover the initial development cost for creating it. This is OK, as our feedback indicates that the App has been a wonderful tool for those who use it in enhancing their SoulCollage® experience by making their cards more accessible, keeping track of past readings, and in demonstrating the process to others.

App development is very expensive (see above), and we do not have the resources to create an Android version of the App at this time. If you know anyone who is a skilled app developer and who might be interested in a joint venture to develop the Android version of the App, please let us know. If you are interested in an Android version, please send us your feedback.

Please see the tiles at the bottom of this screen, which contain links to posts which contain many details about the app and how it operates.

The App itself works only in portrait orientation as all of the screens are laid out to optimize this orientation. However, both portrait and landscape cards will display correctly within the card window on the screen. Landscape cards will generally appear a bit smaller, as the card display window is slightly taller than it is wide.

Version 1.3 is the latest version of the SoulCollage® App. Thank you to everyone who sent in their feedback and suggestions for improving the App. Read about improvements, fixes and known issues.

Occasionally, the App may freeze or go into a loop, particularly when preparing backup files. Read helpful instructions here.